Abdul Moghni

Carl Paulsen There are two ways to control the flow into Salesforce during setup or configuration changes:Option 1 - Pause via C&P Accounts > Data ManagementThis is the safest approach. You can set...

Jaxsen Adkins There should be no issues with the upgrade, even if you are two or more releases behind. You can upgrade without any concerns about breaking the existing functionality.

Kimberly Martin We attempted to review your Salesforce instance, but we currently do not have login access. Could you please grant us access so that we can investigate the issue further?

Hello Sierra Miller Thank you for reaching out. For Custom Payment transactions, you can enter a historical date in the FirstPaymentDate column of the Virtual Terminal Batch Upload template. Please...

Jillian Adkins Thank you for reaching out and for describing what you were expecting from BoxOffice.At this time, BoxOffice follows the same availability rules as your registration levels in the st...

Mgallogly To resolve this issue, the Preferred Phone field must be populated when a phone number is provided.We've already created a custom mapping for the Preferred Phone field and successfully pr...

Hello Mgallogly Could you please grant us Salesforce Login Access and share your Salesforce Org ID so we can review the issue in your instance?We look forward to hearing from you.

Hello Jacob VanSickle We have upgraded your instance with the latest version of the Click & Pay Suite. Please let us know if you have any questions or need any further assistance.

Hello Carl Paulsen Thank you for your question.There is no specific XML field that indicates whether fees are combined or split. It depends on where the setting is applied: If enabled in CONNECT, t...

Jaxsen Adkins Thank you for your patience while we looked into this.We have reviewed and resolved the issue, and the export report is now correctly showing all 68 attendees.​Please let us know if w...