Abdul Moghni

Jillian Adkins Thank you for reaching out and for describing what you were expecting from BoxOffice.At this time, BoxOffice follows the same availability rules as your registration levels in the st...

Mgallogly To resolve this issue, the Preferred Phone field must be populated when a phone number is provided.We've already created a custom mapping for the Preferred Phone field and successfully pr...

Hello Mgallogly Could you please grant us Salesforce Login Access and share your Salesforce Org ID so we can review the issue in your instance?We look forward to hearing from you.

Hello Jacob VanSickle We have upgraded your instance with the latest version of the Click & Pay Suite. Please let us know if you have any questions or need any further assistance.

Hello Carl Paulsen Thank you for your question.There is no specific XML field that indicates whether fees are combined or split. It depends on where the setting is applied: If enabled in CONNECT, t...

Jaxsen Adkins Thank you for your patience while we looked into this.We have reviewed and resolved the issue, and the export report is now correctly showing all 68 attendees.​Please let us know if w...

Jaxsen Adkins Thank you for reaching out.To investigate this further, please grant us login access to your Salesforce instance and share your Salesforce Org ID.Looking forward to hearing back from ...

Jillian Adkins One of our developers has reviewed and fixed the issue on your instance, and the autoresponder email for the above order number has now been sent successfully.

Hello Jillian Adkins We reviewed your instance and the error details but were not able to identify which order it is associated with. Could you please provide the specific order number that trigger...

Hello Jeff Honnold This behavior is expected.You have configured Events (Legacy) not to create Opportunities for free/$0 events, so no Opportunity is created. However, Total Gifts, First Gift Date,...