Error with Contact Creation

Mgallogly

July 01, 2026 18:23

Hi,

I am trying to create a new contact from a Temporary Contact, and encountering an error I haven't seen before:

{"name":"Contact Create Service","message":"\"Please select a Preferred Phone\"","linenumber":445,"exceptionType":"CnP_PaaS.CnP_ContactCreationProcess.CnP_ContactCreationProcessException","code":123}

My understanding is that Preferred Phone is set by an NPSP workflow rule, which I can't edit. Is there another fix or workaround?

Thanks!

Meredith

 

 

 

 

 

Related to

• Transactions
• Click & Pay Suite

0

• Official comment

  

  Abdul Moghni

  July 02, 2026 07:23

  Hello Mgallogly 

  Could you please grant us Salesforce Login Access and share your Salesforce Org ID so we can review the issue in your instance?

  We look forward to hearing from you.
• 

  Mgallogly

  July 02, 2026 16:11

  Thanks! I just granted 1 week access.

  Org ID is 00Dd0000000hhWG

  The transaction that generated the error message is order # 24347-2606301037508756433

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• 

  Abdul Moghni

  July 08, 2026 07:31

  Mgallogly 

  To resolve this issue, the Preferred Phone field must be populated when a phone number is provided.

  We've already created a custom mapping for the Preferred Phone field and successfully processed the Temporary Contact referenced in your question.

  If you'd like to review or modify this configuration, you can find it in Custom Mapping, under Order 12.

  Please check and let us know if we can be of any further assistance.

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• 

  Mgallogly

  July 09, 2026 16:03

  Thanks!! We are no longer having this error.

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