Abdul Moghni

Jaxsen Adkins Thank you for reaching out.To investigate this further, please grant us login access to your Salesforce instance and share your Salesforce Org ID.Looking forward to hearing back from ...

Jillian Adkins One of our developers has reviewed and fixed the issue on your instance, and the autoresponder email for the above order number has now been sent successfully.

Hello Jillian Adkins We reviewed your instance and the error details but were not able to identify which order it is associated with. Could you please provide the specific order number that trigger...

Hello Jeff Honnold This behavior is expected.You have configured Events (Legacy) not to create Opportunities for free/$0 events, so no Opportunity is created. However, Total Gifts, First Gift Date,...

Kabir Mutiat Good Morning!Thank you for reaching out to Click & Pledge.We received your message, but it appears to be blank. Could you please let us know how we can assist you?We look forward to he...

Jillian Adkins Thank you for your patience while we reviewed this with our development team.At this time, the Click & Pay package does not support Salesforce Shield database encryption. Enabling Sh...

Hello Carl Paulsen Yes, this is possible, and here’s a clear breakdown to help you set up the naming conventions correctly:Campaign merge fields: Transaction CampaignThis refers to the CONNECT Cam...

Hello Louise Wills The event time shown on the registration page is based on the Site Guest User’s time zone, not the viewer’s location. If the Site Guest User is set to EST, the event time will di...

Hello Jillian Adkins The “Existing Account” field in the Virtual Terminal is used to identify and associate the transaction with an existing Salesforce Account.Specifically, it helps when a person ...

Hello Jillian Adkins I’ve forwarded your question to our development team to review any potential impact of enabling Salesforce Shield database encryption on Click & Pay. Once we receive their feed...