Attendees not showing in exports
In click & pay, I can go to the Store → Catalog → Registration → Tickets and download the list of attendees per ticket. My problem stems from being able to see all attendees in the preview, but when exporting it leaves some attendees out and I am curious as to why. For example, I can see Ticket numbers 1-7 in the preview, but in the document it spits out 1-7 are not present..
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Official comment
Thank you for reaching out.
To investigate this further, please grant us login access to your Salesforce instance and share your Salesforce Org ID.
Looking forward to hearing back from you.
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Org ID: 00D300000006fcR
Login access granted. The example ticket I was working with was the “Lived Experience Expert or Chapter Member” for easy reference.
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Thank you for your patience while we looked into this.
We have reviewed and resolved the issue, and the export report is now correctly showing all 68 attendees.
Please let us know if we can be of any further assistance.
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