Other Payment Method & eCheck no longer options in virtual terminal after update.
We recently had support upgrade our org to the latest release of Click&Pay, we previously were using event management and had some custom payment methods in the virtual terminal, i.e. cash and check, currently Click&Pay settings I cannot add these back. Is there a reason that the custom payment methods were removed? Can we get the option to add those “Other” payment methods back? along with eCheck. Thank you.
Org id: 00Di0000000HPcf
Access has been granted
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We reviewed your instance and noticed that while it has been upgraded to the latest version of Click & Pay Suite, the connection has not yet been fully established.
Please disconnect the existing connection and then re-establish it by following these steps:
Login to CONNECT > Launcher (top right corner) > Settings > 3rd Party Integrations > Salesforce > Check the box for "Click & Pay Suite" > Establish the connection.
Once the connection is properly established, the ability to add custom payment method options, such as Cash, Check, etc., will sync and become available in your Salesforce instance.
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