Custom mapping not copied to sandbox & Synchronizer not working properly
Hello, we are trying to test upgrading to click & pay from v9 in our sandbox , it looks like none of our custom mapping copied over/updated to custom mapping in click and pay appropriately. It also looks like the synchronizer did not send a transaction that happened yesterday in yet. We're hoping to get this fixed as soon as we can so that we may continue with testing. Thank you.
I have granted access to both our Production (00D36000000j7rG) and Sandbox (00DVA000005kSko) instances
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Official comment
Hello Jaxsen Adkins Good day!
As requested, we have upgraded your Sandbox instance (00Dcb000005mTw5) to the latest version of the Click & Pay Suite and also updated the Sandbox Synchronizer app in your Production instance to its latest version.
You will need to re-establish the connection of the Sandbox Synchronizer app.
Please let us know if we can be of any further assistance.
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Hello Jaxsen Adkins
The Sandbox you created does not include those settings, which is why you don’t see the custom mapping and other configurations in your Sandbox instance.
Please note that the transfer of customizations from Production to Sandbox depends on how the Sandbox is created. In partial Sandboxes, we’ve seen cases where customizations carry over and others where they don’t. This depends on the template used to create the partial Sandbox.
For testing purposes, you may need to recreate some customizations in the Sandbox. However, when Click & Pay is installed in Production, all configurations will remain intact.
Regarding the data posting, we noticed that the Sandbox Synchronizer app needs to be upgraded to the latest version. If you grant us permission, we will upgrade it for you.
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Apologies for the late reply, yes if you would be so kind as to upgrade the synchronizer. access has been granted
if you could also upgrade our other sandbox with org ID 00Dcb000005mTw5 to the latest release, this should have our custom mapping in it, i confirmed this before requesting this access to this sandbox has also been granted. thank you
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