Jillian Adkins

Thank you, Rob. This is from ProPay, so there is no card information. It sounds like we have to cancel this recurring and hope the donor sets up a new one in January.

Hi Rob and Abdul - access has been granted. Let me know if you need access under the impacted user as well.

Hi Abdul,Granting both read and edit access to the AssistantPhone field did not fix this issue.Also, while making those adjustments, I noticed we still had Birthdate accessible, so I removed that s...

Hello Abdul,  This occurs with any Alias record. Here's one you can use: https://mockingbirdsociety.lightning.force.com/lightning/r/CnP_PaaS__Contact_Mail_ids__c/a3CQh00000N0zKnMAJ/view

Hi Abdul, we set up a new perm set and that did the trick! Aleida (the impacted user) has granted access. When you look into this, please do not save any changes, but let me know what changes are n...

Hi Abdul, I added the “PS-CnP-PaaS-ONLY-GrantAccountLoginAccess-CnP-Support” permission set to the user, but they still only see Salesforce Support as the one option for granting login access.

What permission does a user need to be able to grant access to C&P? This user only has the option to grant access to Salesforce.

Hi Abdul,I figured you'd prefer to have access through the affected user (still waiting for confirmation from her). In the meantime, I've granted access under my user.

Hi Abdul,It seems this did not resolve the issue. We still have a user getting this error when they attempt to copy over Alias data: Update failed. First exception on row 0; first error: MISSING_AR...

Hi Abdul,We're now ready for you to upgrade this org with the patch. Org ID is 00D300000006fcR and access has been granted.Thank you