Receipts with Salesforce Event Management

Monika Krach

August 18, 2025 01:32

I do NOT want Event registrants to receive a CONNECT receipt when they sign up. However, there is no option to select “None” in CONNECT receipt settings for “API Integration, e.g Salesforce, WooCommerce, etc.” This throws a serious wrench into our use of Event Management. Is there a workaround to disable CONNECT receipts from being sent to registrants?

Is there a way to link an Event to a CONNECT campaign as a method of controlling the receipt settings?

 

Related to

• Messaging/Receipts
• CONNECT

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  Abdul Moghni

  August 18, 2025 08:01

  Hello Monika Krach 

  All of our third-party integrations provide a way to turn off the default system receipt for transactions coming through that integration’s payment forms. For example:

  • Event Management > Event > Messages tab > option to disable the default system receipt.
  • Salesforce Virtual Terminal > checkbox is available to control sending the receipt.
  • Shopping Cart plug-ins / Gravity Forms > options to turn off the receipt as well.

  Additionally, you can link an Event to a CONNECT Campaign:
  Go to Event → Basic Information > C&P Account, and from there you can select the appropriate C&P Account (if more than one) and assign the CONNECT Campaign.

  Please let us know if we can assist you further.

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