VPN user not able to make donation?

Mgallogly

July 14, 2025 16:03

Hi,

We received a message from someone who was not able to make a gift via the embedded form on our website while using a VPN. Is this standard for security reasons or is there something we need to change? Would it be different if it were a stand alone form rather than an embedded one?

 

Thanks

 

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• Forms

0

• Official comment

  

  Abdul Moghni

  July 15, 2025 12:58

  Hello Mgallogly Good day!

  Yes, this is expected behavior. Our system is designed to block access and processing of forms through remote gateways such as VPNs, regardless of whether it is a direct link or iframe. This security measure is in place to help prevent fraudulent transactions, as a significant number of such attempts typically originate from VPN connections.

  We recommend disabling the VPN and accessing the form through a direct internet connection. Once that's done, the form should load and function properly.

  Hope that answers your question. Please let us know if we can be of any further assistance.

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