CONNECT: How to Login

Cyber security is a top priority at Click & Pledge. To protect customer accounts from password theft and automated attacks, CONNECT uses multiple security layers while keeping the login experience simple and secure. 

First-time users authenticate via email and can further strengthen security by enabling mobile-based two-factor authentication through their profile.

Login features include ReCAPTCHA, disposable codes, and Two-factor Authentication (2FA).

• ReCAPTCHA is anti-bot protection. It helps protect your account from mechanized cyber-attacks by presenting a quick human verification step during login.
• Disposable codes allow you to authenticate without creating or remembering a complex password. A one-time code is sent to your email to complete login.
• Two-factor Authentication (2FA) for passwordless login can be enabled using your mobile phone and the Authy app.
   

This article includes:

Navigate to CONNECT Login

1. Go to https://clickandpledge.com/
2. Click Login (top-right corner). Alternatively, you can go directly to the CONNECT login page: https://login.connect.clickandpledge.com/

3. Choose your login method by selecting the appropriate icon (Email or One Touch).

First-time User Login Instructions

All users who are Account Administrators can log in using the email address associated with their Click & Pledge user account. A disposable code will be sent via email to complete login. After you successfully log in with email, you can optionally enable One Touch login using your mobile phone and the Authy app.

How to Log in with Email (Disposable Code)

1. Go to https://clickandpledge.com/ and click Login (top right corner) or visit https://login.connect.clickandpledge.com/
2. Select the Email login icon.
3. Enter the email address associated with your Click & Pledge user account.
4. Select “I’m not a robot” and complete the ReCAPTCHA prompts.
5. Click Get the code, then check your email inbox.
6. Optional step: Select Remember me to remember this browser for future sessions.
7. Enter the code you received and click Log in.

How to Set up One Touch (Mobile Login with Authy)

 
Prerequisites

Before enabling mobile login, you must:

1. Download the free Authy app on your smartphone.
2. Complete the Authy installation/setup steps.
3. Log in to CONNECT using email first (required), so you can add your mobile number to your profile.

Next, add your mobile number to your CONNECT profile

1. Login to CONNECT using your email
2. Go to the top-right corner. Click the Profile icon, then select My Profile.
3. In My Profile Details choose your Country
4. Enter your Mobile Phone Number
5. Click UPDATE button
6. Find Enable 2 Factor Authentication and change it to Enable.

7. Click Enable One Touch.

After enabling One Touch, you will be able to log in using your mobile phone.
 

 
How to Log in with Mobile Phone (One Touch)

1. Go to https://clickandpledge.com/ and click Login (top right corner) or visit https://login.connect.clickandpledge.com/
2. Select the One Touch login icon.
3. Follow the on-screen login instructions.
4. On your smartphone, open the Authy app.
5. When prompted, tap Approve to complete login.

Troubleshoot Login Issues

Issue 1

You are not logging into CONNECT with your correct email address.

To protect the integrity of Click & Pledge accounts, each individual who requires access to the account must be set up as a User to be able to login. You will need to login with your User email address set up in Click & Pledge. If you are not set up as a User or do not know the email address associated with your User, contact your organization’s Click & Pledge account administrator for assistance. If you do not know who this person is within your organization, you can contact Click & Pledge’s support team to find out.

For instructions to add and manage users, visit CONNECT: Manage Users
 

Issue 2

If you are set up as a user on CONNECT and trying to login using email, but you are not receiving our emails with the login code.

• Sometimes emails will go to your email 'Junk' folders. Microsoft users also have 'Clutter' folders. Please check those Junk and Clutter folders to see if your email is there.
• Confirm Click & Pledge emails are safe listed with your email provider.
• If you still can’t find the email, contact Click & Pledge Support.
   

Issue 3

If you were a user with less than Account Administrator access on your Click & Pledge account prior to October 2016, you will need to be added as a User in CONNECT.

If you previously had access to your Click & Pledge account using your email address to login and now you are not able to login, then this means you need to be set up as a User within the CONNECT portal. Only Click & Pledge users with Account Administrations status were set up as Users in the new CONNECT customer portal.

So, to resume login access to your organization’s Click & Pledge account, your organization’s Click & Pledge Account Administrator (by default this is the person with your organization who opened the account) will need to set you up as a new User. If you do not know who this person is within your organization, you can contact Click & Pledge’s support team to find out.