Date: September 26, 2024 @ 10:30 a.m. ET
Notice: Email has been sent to all ProPay account holders at 10:30 a.m. ET
The notice applies to ProPay ONLY accounts. This notice does NOT apply to those organizations that have already switched to the Stripe gateway.
Notice Email History: Sent to all CONNECT Admins & Users.
- Stripe migration originally announced: October 2022
-
Price Increase Email Announcements:
- Notice 1: September 26, 2024
- Notice 2: October 01, 2024
- Notice 3: October 08, 2024
- Notice 4: October 15, 2024
- Notice 5: October 22, 2024
- Notice 6: October 29, 2024
Details:
Avoid a price increase on November 1st, 2024, add Stripe now!
Upgrade to Stripe as the payment processor:
- Lower Rate | New Features | Credit Cards | Apple Pay | PayPal | Venmo | Google Pay | Bank Transfer
- *4.95% + $0.30 + $25/mo
(monthly fee billed on the 15th) - Once moved to Stripe, existing recurring transactions on ProPay will be 4.95% + $0.30 + $0/mo
- If you don't upgrade to Stripe, your ProPay fees will increase on November 1st as follows:
- **5.5% + $0.35 + $49/month, no batch fee
(monthly fee billed on the 15th)
Salesforce Upgrades:
Starting November 1, 2024, the Click & Pay Suite upgrade will no longer be available for accounts using the ProPay gateway. To continue receiving upgrades, upgrade to Stripe—the upgrade to Stripe is free.
How to Upgrade to Stripe: (Read the support article for more details)
- The financial administrator must log in here and click the banner at the top of the dashboard.
2. Email (Support@clickandpledge.com) with plan selection, account number, and account name.
---------------------------------------------------------------------------------------------------
Frequently Asked Questions About Migration:
- Do we have to change any of our forms?
- NO: A definite NO - when you switch accounts, all your forms will simply post to Stripe without a single click or change.
- What will happen to the existing recurring donations on ProPay?
- They will continue on ProPay at the previous rate and all deposit fees will be waived.
- Will the existing recurring donations move to Stripe automatically?
- Our team is working on this and we are aiming to finish this before end of the year giving. All your recurring transactions will continue without interruptions on ProPay until they are moved.
- How long will the switch take?
- It is just a few clicks, and you will be done. When the switch is complete, the transactions will post to Stripe automatically without any interruptions.
If you have any questions, email support (Support@clickandpledge.com) or call us at 866-999-2542.
We thank you for the opportunity to be a part of your mission, and we are committed to providing you with exceptional service and value.