This article contains two sets of instructions. First are instructions to set up your social share messages. Second are instructions to clear the Facebook cache. Typically, you do need to clear your Facebook cache to have your updated social share message show there. If you do not clear the Facebook cache, then previous social share messages will usually show.
Instructions to:
Set Up Social Share Messages
With the GiveBig Platform you can add text to be used for social share messages. There are 2 types of share messages, a general share message and an 'after donation' share message. When you login to GiveBig you can enter in your text under 'Share Message' Tab.
Clear Facebook's Cache
Caching Issue with Facebook
One common occurrence we have seen with Facebook is that old share messages will continue to appear even after you have updated the message.
Here are the steps to clear your Facebook Social Share message
Step 1: Find your organization’s GiveBig URL. To find this go to your organization’s profile page on the website, then copy the link from the browser at the top.
An example of an organization's GiveBig URL is https://demo.givebig.org/c/GB/a/32090
Step 2: Go to the Facebook debugger page: https://developers.facebook.com/tools/debug/
Step 3: Paste your GiveBig URL in the field and click on ‘Debug’. Information on your Meta Tags, etc. will appear.
Step 4: Repeat the last step, EXCEPT add a / (forward slash) to the end of your GiveBig URL, then click on ‘Debug’.