CONNECT: Fraud Protection

Click & Pledge's Default Fraud Protection

All Click & Pledge payment form, as well as the API forms, are monitored by a series of fraud protection algorithms and third-party applications for fraudulent credit card processing. All fraud attempts are blocked system wide across all accounts, therefore, minimizing the risk for all Click & Pledge clients. 

Fraud Protection Customization and Acceptance of Liability

If you find a need to make adjustments to Click & Pledge's default fraud protection, you can create custom policies. If you use your own customized fraud policy, your organization will be responsible for any and all fees associated with refunding fraudulent transactions.

To create a custom policy, follow the instructions below.

Create Custom Fraud Policy​
 

Navigate to Fraud Settings

1. Click Launcher icon (4 squares) 
2. Select Settings
3. Select Fraud Settings
4. Click NEW FRAUD PROFILE

Name your Fraud Profile, make adjustments based on your needs, read agree to the Terms & Conditions and click SAVE button

To create a Fraud Policy with No Fraud Protection

If you wish to turn off all of Click & Pledge’s Fraud Protection for a fraud profile rather than making specific changes you can go to Profile Type and choose “Safelist [No Fraud Check],” then accept Terms & Conditions and SAVE. This is an umbrella Safelist option. 

CnP Fraud Score: The CnP Fraud Score is set by default. If the weight reaches this number based on multiple factors, then it will decline. If you wish to loosen the fraud protection, then increase the number.

AVS & CVV2 Matching: You may customize the Address Verification System (AVS) and CVV2 verification. When a transaction occurs the gateway will respond to the settings you have selected here. If a box is checked here, when the transaction information is sent to the gateway, the criteria must match the card holder’s information in order to process. If it does not match, then it will decline.

CVV is the security code on the back of most credit cards. For American Express cards it typically appears on the front.

Block Country: Select the specific countries from 'All Countries' tab and click >> so that the selected countries will come under 'Blocked Countries'. By this you may block transactions from those countries. The country name will still appear in the country list, but any transactions from that country will decline. To remove the country name go to the section ‘Country Display’ to remove.

Safelist: You may safelist IP addresses and Emails. If an IP address or email is being blocked because of fraud protection, then you may safelist them to allow transactions to be received by your Click & Pledge account.

Blocklist: You may blocklist IP addresses and emails to prevent transactions from being received to your Click & Pledge account.

Country Display: You may remove countries from the country address field on your donation form.

State Display: You may remove states from the state address field on your donation form.

Accept the 'Terms & Conditions' and Save the changes.

Add Fraud Policy to a Campaign

Prerequisite

Create a Fraud Profile as described above [Launcher > Settings > Fraud Settings > New Fraud Profile]. Existing Fraud Profiles will be listed here.

Instructions to Add Fraud Profile to a Campaign

1. Click on Launcher icon (4 squares)
2. Click Fundraising
3. Click Campaigns & Forms
4. Under Campaign List, select the Campaign you wish to add a Custom Fraud Policy

5. Click Campaign Details

6. Click Campaign Fraud Setting. You will only see this as an option it you can created a Custom Fraud Policy.

7. Click the Select Fraud Profile drop box list and select your preferred Fraud Profile from the list. 

8. Click Update button to save the changes. 

Now this specific Fraud Profile will apply to any transactions processed through this campaign. So when donations transact through that campaign through any of it's payment pages like the Payment forms, Peer to Peer, etc. processing will abide by that specific Fraud Profile.